ACCOUNT, PAY-OUTS AND BONUSES

1. General

This Account Management, Pay-outs and Bonuses document sets out the rules applicable to player accounts opened at https://www.tambet724.com (the “Website”), which is operated by Middle Kang B.V. (the “Licensee”), together with the rules governing deposits, withdrawals, dormancy, suspension, closure, bonuses and promotions. It forms part of the Terms and Conditions.

This document is subject at all times to the Terms and Conditions (in particular Sections 4, 5, 6, 9 and 10), the KYC Policy, the AML/CFT Policy, the Privacy Policy, the Responsible Gaming Policy and the Refund Policy. In the event of any inconsistency, the Terms and Conditions prevail, subject to the precedence rules in Section 1 of the CGA Policy Guideline.

2. Opening Your Account

2.1 Active Acceptance at Registration

To open an account, you must actively acknowledge your acceptance of the Terms and Conditions, this document and the linked policies by ticking the dedicated checkbox at registration. Passive acceptance is not sufficient.

2.2 Eligibility

• You must be at least eighteen (18) years of age or of such higher age as may be required by the law of your jurisdiction of residence or access.
• You must register personally; third-party registration is prohibited.
• A current list of restricted jurisdictions is published at the Website.

2.3 Information Provided on Registration

On registration, you must provide full name, date of birth, residential address, telephone number and email address. You must ensure that these details are accurate and up to date. Any attempt to evade restrictions (including by VPN, proxy, falsification of location or proxy play on behalf of a third party in a restricted jurisdiction) is a material breach of the Terms and Conditions and may constitute a criminal offence under applicable law.

2.4 Single-Account Rule and Duplicate Accounts

You may hold only one (1) active account. Where duplicate accounts are identified, the Licensee may close the duplicate account(s) and apply the following principles:

• winnings obtained through the duplicate account may be voided;
• bonuses or promotional benefits obtained through the duplicate account may be recovered;
• deposits in the duplicate account may be returned to you after deduction of a reasonable handling fee reflecting the cost of investigation, provided that the deposits are determined to be of lawful origin;
• where the duplicate account is determined to have been opened with fraudulent intent or used in breach of AML/CFT obligations, funds shall be dealt with in accordance with applicable law.

2.5 Account Credentials

You are responsible for safeguarding your account credentials. You must not disclose your username, password, two-factor authentication tokens or wallet credentials to any person. The Licensee's liability for unauthorised access is limited as set out in the Terms and Conditions (Section 9.1).

3. Deposits

• All deposits must be made from an instrument or wallet in your own name. Where a deposit is received from an instrument not in your name, the Licensee may reject or reverse the deposit.
• The Licensee may impose minimum and maximum deposit amounts per method and per period; these are published in the cashier area.
• Cryptocurrency deposits are subject to blockchain network confirmation times and to the additional rules in Section 6.4 of the Terms and Conditions.

4. Withdrawals

4.1 General

• Withdrawals may be requested at any time, subject to: (i) completion of KYC; (ii) confirmation that all deposits are cleared and none have been charged-back, reversed or otherwise cancelled; and (iii) settlement of any open wagers.
• Withdrawals are remitted as the default rule to the instrument or wallet from which the corresponding deposit was received (closed-loop remittance). Fall-back rules in the event that closed-loop remittance is not possible are set out in Section 7 of the Terms and Conditions.
• The Licensee does not charge a fee for processing withdrawals, save as follows: (a) where the payment processor imposes a fee; (b) reasonable handling fees where a deposit is withdrawn without substantive wagering activity; and (c) network/miner fees on cryptocurrency withdrawals. All such fees are disclosed in the cashier area before you confirm the withdrawal.
• Expected or average processing times per method are set out in the cashier area. Processing times are stated net of KYC verification periods and, for cryptocurrency, net of blockchain confirmation times.

4.2 Enhanced Verification Threshold

Where cumulative deposits and/or withdrawals through your account reach or exceed certain amount (measured in fiat or cryptocurrency at market value at the time of each transaction), the Licensee may require additional KYC and source-of-funds documentation. Withdrawals may be paused pending satisfaction of these requirements.

4.3 Limits and Large Amounts

The Licensee applies withdrawal limits per method and per period, which are published in the cashier area. Large withdrawals may be paid in instalments, with timelines disclosed at the time of the request. Withdrawals that exceed risk-based thresholds may trigger enhanced review, including source-of-funds verification.

4.4 Non-Wagered Funds

Where deposited funds have not been subject to any wagering activity, the Licensee may apply a reasonable handling fee to cover the cost of enhanced review, and may require additional verification of the deposit instrument and the source of funds prior to withdrawal.

4.5 Tax Responsibility

You are solely responsible for reporting and paying any tax or other levy that may be payable on winnings under the law of your jurisdiction.

5. Suspension, Closure and Dormancy

5.1 Licensee-Initiated Suspension or Closure

The Licensee may suspend or close your account, in whole or in part, on the grounds set out in Section 5.2 of the Terms and Conditions (including material breach, suspected fraud, failure to complete KYC, compliance with law, responsible-gaming protections, and risks to integrity).

5.2 Player-Initiated Closure

You may close your account at any time by submitting a request from within your account area or by email to [email protected]. The procedure follows Section 5.3 of the Terms and Conditions. Closure for responsible-gaming reasons is handled in accordance with the Responsible Gaming Policy.

5.3 Dormant Accounts

Your account is deemed dormant if no real-money transaction (deposit, withdrawal, wager placed or settled) occurs for a continuous period of twelve (12) consecutive months.

• Before and upon the account becoming dormant, the Licensee will use all reasonable efforts to contact you by email and, where available, SMS.
• A dormant-account administration fee may apply. Where applied, the fee is fair and proportionate, will not reduce the account balance below zero, and will be notified to you with a reasonable period of advance notice. The method of calculation, notice period and date of first deduction are published at the Website.
• Dormant accounts may be subject to access restrictions and, ultimately, closure. Funds remaining at closure are dealt with in accordance with Section 6 below and applicable law.

5.4 Return of Funds on Suspension, Closure or Dormancy

Where funds remain credited to your account at the time of suspension, closure or at the end of a dormancy process:

• the funds will be remitted to you in accordance with the closed-loop remittance rule and the fall-back rules in Section 7 of the Terms and Conditions;
• in the case of self-exclusion, remittance is subject to the procedures set out in the Responsible Gaming Policy;
• the Licensee may withhold remittance where a legal, regulatory or AML/CFT requirement prevents payment.

6. Self-Exclusion Compatibility

Self-exclusion imposed by you with the Licensee applies to any brand operated by Middle Kang B.V. for the duration of the self-exclusion period. During an active self-exclusion, you may not open or use a new account with any Licensee brand. Any account opened in breach may be closed and funds dealt with in accordance with the Responsible Gaming Policy. Funds previously wagered will not be refunded on account of the breach.

7. Bonuses and Promotions — General Principles

The Licensee may offer bonuses, promotions, loyalty rewards, tournaments and similar incentives (“Bonuses”). The following principles apply:

• Bonus terms are clear, fair and prominently disclosed in the Bonus Terms attaching to each specific Bonus;
• you must explicitly accept the applicable Bonus Terms before participation;
• you will not be time-barred from accessing the full Bonus Terms in a manner that could reasonably prevent you from reviewing them before acceptance;
• wagering requirements and the method of calculation (including game weightings) are disclosed in the relevant Bonus Terms;
• expiry periods, confiscation, forfeiture, maximum-bet-while-bonus-active, maximum winnings cap (if any) and withdrawal restrictions are disclosed in the relevant Bonus Terms;
• whether bonus funds (as distinct from winnings) are withdrawable, and under what conditions, is disclosed in the relevant Bonus Terms.

8. Bonus Eligibility and Restrictions

• Players in restricted jurisdictions are not eligible for Bonuses. The restricted-bonus jurisdictions list is published at the Website. The Licensee may add jurisdictions to that list on a prospective basis.
• Minimum qualifying deposit (where applicable) is disclosed in each Bonus Term.
• Only one Bonus may be active on an account at any time, unless expressly permitted otherwise in the Bonus Terms.

9. Types of Bonus

• Free bonus — no deposit required.
• Free spins — may be credited with or without deposit.
• Deposit bonus — credited on making a qualifying deposit.
• Cashback — discretionary free bonus based on prior play.
• Other — as specified in the relevant Bonus Terms.

10. Bet Deduction and Bonus-Balance Mechanics

• Where a Bonus is active, bets are deducted from the Cash Balance first and from the Bonus Balance only where the Cash Balance is insufficient, save in the case of certain free-spin bonuses where spins must be used up before cash balance is drawn upon; this is disclosed in the relevant Bonus Terms.
• You may withdraw your deposit before meeting the wagering requirements; in that case, the Bonus and any related winnings will be forfeited.

11. Bonus Expiry

• Unused deposit Cash Bonuses expire after 30 days.
• Unused Free Spins expire after 30 days.
• Specific promotions may have shorter or longer expiry periods disclosed in the relevant Bonus Terms.

12. Bonus Abuse

The Licensee operates controls to detect and prevent abuse of Bonuses. The following practices are prohibited:

• operating or attempting to operate more than one active account to claim Bonuses repeatedly;
• delaying game-rounds (including free spins) to coincide with reduced wagering contribution;
• stacking Bonuses by claiming multiple Bonuses before completing the wagering requirements of a prior Bonus;
• switching from low-contribution to high-contribution games after a win for the purpose of clearing wagering requirements;
• placing single bets equal to or greater than a disclosed maximum-bet threshold while a Bonus is active;
• placing mirrored or hedging bets to reduce variance while a Bonus is active, where expressly prohibited in the Bonus Terms;
• using VPNs, proxies, masked IPs or other methods to circumvent eligibility restrictions or geographical blocks;
• other practices designed to extract a guaranteed or near-guaranteed return from a Bonus.

Where bonus abuse is identified, the Licensee may void the Bonus, recover Bonus-derived funds, terminate or suspend the account, and exclude the player from future promotions. Confiscation of winnings on this basis is limited to those winnings directly derived from the abusive activity, save where otherwise required by law.

13. Restricted Games

A current list of games that may not be played while a Bonus is active is published within the relevant Bonus Terms. Play on restricted games while a Bonus is active may result in voiding of the Bonus and of any winnings derived from such play.

14. Amendments

The Licensee may amend, suspend or withdraw a Bonus programme on a prospective basis with reasonable notice, save where immediate suspension is necessary to address abuse, fraud, error or a legal or regulatory requirement.